Returns

If for any reason the ordered product does not suit You, You have the right to return and/or exchange it within 14 days from receiving the parcel. The right of return does not apply to products made to special order (for example slippers with the text “Dear Mom”, “Best Dad”, etc.).

If You have used the goods for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, we have the right to reduce the refundable amount according to the decrease in the value of the goods.

Returning and/or exchanging products is extremely simple. Enter Your order number and e-mail address into the form below and Your ordered products will be displayed automatically. Choose for each product whether You would like to return or exchange it. In case of an exchange, You can conveniently select the desired new product, color and size. Once You have made the return and/or exchange selection, You can send Your request to us. Alternatively, You may simply send the information regarding the return or exchange in free form by e-mail to info@omaking.ee. Please do not forget to send the returned or exchanged product back to us afterwards.

The cost of returning the goods is borne by You, except in cases where the returned item does not correspond to the order (for example wrong or defective product). In the case of exchanges, the return shipping cost is also borne by You, while the delivery cost of the new product is covered by us.

You can return the goods to us in the following ways:
– By bringing the goods to the OmaKing store in Võrumaa (Kirumpää tee 8, Kirumpää).
– By using any shipping method convenient for You and paying for it Yourself.
– By using our return code, which allows You to conveniently send the goods back to us using the same delivery method and carrier company. If You use the return code, the shipping cost will be deducted from the refundable amount. To return using the return code, please read the four sections below regarding different return methods.

Please note that we expect the returned goods within 14 days after submitting the return request, or proof that You have handed the goods over to the carrier within the aforementioned period.

Upon receiving the returned goods, we will refund all payments received under the contract (the cost of the goods and the original delivery cost) without delay, but no later than within 14 days from receiving the withdrawal request. If You used our return code when returning the goods, we will deduct the shipping cost from the refundable amount and refund the cost of the goods excluding the original delivery cost.

 

If You wish to use our return code, You can conveniently return the goods via SmartPost, Omniva or DPD parcel machines.

1) If You ordered the goods to a SmartPost parcel machine (Estonia, Finland)

For SmartPost we have an ordered return service, meaning that You do not have to pay separately for the return at the time of returning the goods.

Blue parcel machine – Keep the SmartPost label on the parcel. Select “Return parcel” from the parcel machine menu and enter the same code You used to collect the parcel. Place the parcel into the locker, close the door and confirm the return on the screen.

NB! You will definitely need the same door code that You used when receiving the parcel.

White parcel machine – The return must be registered online in the SmartPost self-service environment. Select “Return” from the menu, enter the parcel code (barcode) and fill in the required fields.

2) If You ordered the goods to an Omniva parcel machine or by Omniva courier (Estonia, Latvia, Lithuania)

For Omniva parcel machines we have a free return service, meaning that You do not have to pay separately for the return at the time of returning the goods.

Keep the Omniva label on the parcel! Select “Return parcel” on the parcel machine screen and enter the return code received by SMS. Place the parcel into the opened locker, close the door and select “Confirm” on the screen.

Parcels received by Omniva courier can also be returned via parcel machine. Scan the barcode on the parcel card or enter the parcel code manually.

3) If You ordered the goods to a DPD parcel machine (Estonia, Latvia, Lithuania, Finland, Sweden)

For DPD we have an ordered return service, meaning that You do not have to pay separately for the return at the time of returning the goods.

After receiving the parcel, DPD will send the PIN code required for returning the parcel by SMS. Remove the old DPD label from the parcel. Enter the PIN code received by SMS into the parcel machine and the parcel machine will print a new shipping label which must be attached to the parcel before placing it into the parcel machine.

4) If You ordered the goods by courier (all other countries)

Please contact us by e-mail at info@omaking.ee regarding the return of goods and we will find the most suitable solution.